FREQUENTLY ASKED QUESTIONS
Any questions not answered her? Contact us throught our Live Chat
General Questions
How will the tickets be delivered?
Tickets will be accessible through the official UEFA Euro 2024 app. You'll need to download the app and create an account using the same email address used for purchasing the tickets.
When will I receive the tickets?
You will receive the tickets on the UEFA app approximately 1-7 days before the match you ordered. If you encounter any issues or have concerns regarding your tickets, our live chat support is available to assist you. Our team is dedicated to ensuring a smooth and enjoyable experience for all attendees.
Several tickets ordered, am I guaranteed to sit next to each other?
We guarantees that when you order two tickets, the seats will be located next to each other. For more than two tickets we do our best to find seats next to each other. When itโs impossible to find seats next to each other, the seats will always be two by two, which means that when ordering an even amount of tickets no one ever sits alone.
What is my place in the stadium?
The seating plan at the product page provides a good indication of your place in the stadium. At the time of ordering, it is not possible to determine the exact location of your seats in the stadium.
Prices
Does Children get discount prices?
Children receive no discount on tickets , unless stated otherwise.
Are the prices shown per person?
Yes, all prices on the website are for one ticket.
The price on the tickets is less than I paid, why?
The price you pay is the result of several factors. Availability of the tickets, the demand for and supply of tickets determines the selling price. This is the reason that prices may vary from day to day, and sometimes the selling price varies from the original price.
Ordering Tickets
Can I cancel my order after I have ordered?
Yes, it is possible to cancel your order. But keep in mind we have a cancellation policy for this. You can find our full cancellation policy in our Terms and Conditions. Please read this carefully and decide if you still want to cancel your order. If so, please contact our customer support team by e-mail. ย
I cannot order tickets via the website, now what?
You can always contact our customer support team. You can contact us by the free chat or by e-mail. Our customer support team is available daily to answer all your questions.
I just ordered tickets through the website, now what?
In a couple minutes you will receive a confirmation e-mail with all the details of your order. You can also find more information regarding your order in this e-mail.
What payment options are there?
Via the website you can quickly and safely pay through Credit Card or Apple Pay.
Unable to order on mobile?
If you are unable, for whatever reason, to order tickets via the website please call us at any time. Our customer service is at your disposal every day to help with all problems, such as completing your order.
